Shipping & Returns

Shipping

The Abbott Nutrition Store can ship to virtually any address in the United States. We currently do not ship overseas (with the exception of U.S. territories) or to PO Boxes. If you live on a military base, and the product you need is not available, please contact the Commissary Officer to have it ordered.

APO/FPO Shipping

Abbott Nutrition Store orders can be shipped to military addresses. When setting up your account, please enter the APO or FPO address using these steps:

Country Field: Enter "United States (Armed Forces)"
State/Zip Code: Enter the correct Zip Code, and for State choose from "Armed Forces Atlantic," "Armed Forces Europe," or "Armed Forces Pacific."
City Field: Enter "APO" or "FPO."

Following these steps will ensure that your order will be shipped to the correct APO/FPO address. The order will be sent via U.S. Postal Service. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

Shipping Fees

Shipping costs for AbbottStore.com orders depend on the method and option you choose.

More than $50 - Free Standard shipping for online or mobile orders only
Less than $50 - $5.95 Standard shipping
Two Day Priority Shipping & Overnight - Both methods of shipping will be charged based on weight of the entire order.

The rates above do not apply to shipping to U.S. territories, which include American Samoa, Guam, Puerto Rico, and the Virgin Islands. These four territories have their own Territory Shipping rates and business day delivery times. Please also keep in mind that any of these shipments to the U.S. Territories can be delayed in customs, which would consequently delay delivery.

Shipping Options

Orders will be processed Monday through Friday, excluding the following holidays:

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
The Day After Thanksgiving
Christmas Eve
Christmas Day

Standard Orders

All orders will be delivered within 7-10 business days (Monday through Friday, excluding holidays).

Priority Orders

Priority orders will be delivered within 3-5 business days (Monday through Friday, excluding holidays).

Overnight Orders

Overnight orders will be delivered within 1-2 business days (Monday through Friday, excluding holidays) according to the following:

Orders placed before 12 pm EST will be delivered the next business day.
Orders placed after 12 pm EST will be delivered in 2 business days.
Orders placed Friday, at 12 pm EST or after, through Monday, 12 pm EST, will be delivered on Tuesday (except for holidays that fall on a Monday. In that case, delivery will take place on Wednesday).

No Signature Required

All orders placed through the Abbott Nutrition Store are shipped with no signature required. If you want your order to only be released with a signature, please place your order over the phone with our customer service department at 1-800-258-7677.

Returns

Returning an Order

If your shipment arrives damaged or you receive the wrong product, please call 1-800-258-7677 for replacement or appropriate credit and instructions for return of the product. Please note we cannot handle store-purchased product. The customer service representatives will need your order number, so have it ready when you call.

Credit or refunds will be issued once we have received the returned product. A copy of your packing slip must be sent with returns. Call 1-800-258-7677 and our customer service representatives will provide you with instructions for return of the original product. Priority or next-day air shipping charges on the original order cannot be refunded. Refunds may take 4 weeks to process.

For Consumer Returns

Return product within 60 days of receipt.
Please include reason for return on the packing slip enclosed with your order. The packing slip contains order information that will help us promptly process return credit or refund once we have received your product.
Ship the returned product along with the packing slip that has reason for return, using a carrier/method that allows you to track the return package. Send to:
Abbott Nutrition
20000 S Diamond Lake Rd
Rogers, MN 55374
Return product within 60 days of receipt.

Shipping charges on the original order cannot be refunded. Please contact Customer Service at 1-800-258-7677 with any questions.

For Wholesale Customer Returns

Returns can only be accepted within 120 days of receipt of order
Expired products and Outlet products cannot be returned
Please contact Customer Service at 1-800-258-7677 for a Return Authorization Number.
Ship the returned product along with the packing slip and return authorization number, using a carrier/method that allows you to track the return package. Send to:
Abbott Nutrition
20000 S Diamond Lake Rd
Rogers, MN 55374

For returns, 50% of the product value will be refunded, with no additional restocking fees. Shipping charges on the original order cannot be refunded. Please contact Customer Service at 1-800-258-7677 with any questions.

Canceling an Order

Orders may only be cancelled before 2 pm EST the same day the order was placed. Call 1-800-258-7677 for assistance.

Questions About Your Order

Please call 1-800-258-7677, 9 am-6 pm EST, Mon - Fri. A customer service representative will assist you. Please have your order number handy when you call.